Thank you for your prompt reply. I'm not sure whomever is reading this, as it seems different customer service people handle the same inquiries...
Anyway, please pass along to everyone and administration that I think Gold Crown has some of the best customer service in promptly and politely handling questions. I very much appreciate it. There are a lot online businesses that could take lessons from GC customer service!
Best Regards,
Carole Weiss
From: Steve Perrigo [mailto:*********@hotmail.com]
Sent: Friday, January 15, 2010 2:04 PM
To: customerservice@goldcrownresort.com
Subject: RE: Telephone Conversation
Ashley/Maria/Tracy,
I received the email containing my membership information, actually received it twice. I appreciate everyone's persistent efforts in getting this information to me. I have not yet used the services of GCR and often wondered if GCR was for real or not. I definitely have my answer. I wish other companies across the USA would take on the dedication and customer commitment that all of you have demonstrated, thank you.
Steve
From: k*****@verizon.net
Sent: Friday, January 15, 2010 8:22 AM
To: customerservice@goldcrownresort.com
Subject: Re: RE:
Hi Ashley,
Goodness......I am soooo sorry that I have not been able to call you. Life is just sooooo darn crazy and in my days they need to add 5 or 6 more hours to my day so that I can get everything done:0) Anyhoo.....I will be able to call you today like around 3:00 PM is that ok or would another day work? Just let me know and you just are so sweet.....always so incredibly helpful and I would recommend this company to ANYONE because of you....I truly am just so impressed with you and all of your kindness and help.
Take care!
Kathleen Sciandra
From: haim b. [mailto:****@gmail.com]
Sent: Sunday, July 26, 2009 4:13 PM
To: 'Ylana'
Subject: RE: **URGENT** Carnival eDocs Attached (Borkow) [Oct. 10, 2009]
Dear Ylana,
I don't have enough words to express my appreciation for all your help and the wonderful feeling that gives me to have somebody to trust without feeling embarrassed of showing some limitations.
I open the attachments and printed them. (Actually, I had them already printed time ago) Are these the eDocs requested for embarkation? The only thing that I didn't see are the luggage tags.
I will fill much more sure if you will walk me through the process. I appreciate very much your readiness to do so.
Thanks a lot,
Haim
From: Harold S. Jr
Sent: Thursday, August 14, 2008 9:16 PM
To: Marty
Subject: Re: Please send me my Membership Information
Marty,
WOW! Are you for real?! You guys are absolutely AMAZING. I really was not expecting this. I am posting this up all over the internet about how responsive and helpful you guys are. I have to say GRN/GCR is SURPASSING ALL EXPECTATIONS. YOU just made SO many GRN member's day, Marty. You are DA' MAN!! Thanks so much and I will get you some suggestions tomorrow! Thanks again!
Harold
From: Rob K
Sent: Tuesday, August 12, 2008 12:15 AM
Subject: Re: FW: FW: Sea Village- 09/07/08
Dan please forward this to your management for me. Thanks for every ones hard work!
GCR Management,
Please take note of the professional service and courtesy of the following individuals. I am extremely pleased with their dereliction to solve a snag in my vacation plans. Their customer service is remarkable and I thank them and GCR for a positive outcome in a negative situation. My vacation initial resort underwent heavier construction than expected and the pool area is to be closed during my dates of travel. These individuals quickly contacted me and worked with me to find a location that met the expectations of the customer. I am sure it took much research and coordination to accomplish this. In addition whenever a team member was out of the office the ball was successfully passed onto another dedicated employee. I am in Afghanistan and I do not always have the internet available. Their quick actions allowed me to overcome this obstacle in a timely manner. I believe this is the best customer service I have ever received. I will share my experience with others who are seeking vacation club memberships. Special thanks to: Nancy, Denise, and Dan!
Membership was showcasing two units at the Hacienda Del Mar
for the month of March. Our family had been wanting to take
a vacation for quite a while and were excited to be using our
membership for the first time. Because we would be getting
two units through this offering, we wanted our immediate family
of four (2 adults & 2 children) to stay in one of the units, and
have "Grammy & Pappa" along to stay in the other.
The problem however, was that each unit had a max occupancy
of two. I contacted the customer service and made a request for
all of us to be able to go, despite the max occupancy posting per
unit. They contacted the resort on our behalf and E-mailed us
back the very next day. They stated that they had great news.
The customer service arranged an exception for all of us to go;
(our family of 4 in one unit & the grandparents in the other)
No extra charge! They also wished all of us a wonderful vacation
and told us not to have any worries about our accommodations.
We had our confirmation within 48 hours and are now preparing for an
incredible vacation. With tax and service and everything included,
our total membership cost for both units for 8 days and seven nights
was $699. Obviously we checked around to see what we would have
paid elsewhere. Expedia was the only major travel provider with
availability at the time, and were asking $2,784.60 for the same unit
for the exact week.
Booking two of these units through Expedia would have cost us
$5,569.20 for just the accommodations. Our first booking through
membership saved us over $4800 on the accommodations alone.
We then booked our flight directly through the membership and
saved an additional $300 from what we would have paid through
Expedia.
Thank you Gold Crown!
Neil
January 2008
thanks so much
and can i say - you guys rock...you coulld definately teach a LOT of companies a thing or too about GREAT customer service - all dealings with you guys feel like you definately come from the heart so I thank you
Have a brilliant weekend
Nicole
Message Sent: Wed 28/05/2008 17:17 PM
Subject: Thanks for a great vacation
Message:
I wanted to take a moment to thank everyone who helped make our vacation one
of the best we've ever had. The Mayan Palace was beautiful, the people
were gracious and very accommodating, the food was delicious, and we met
some very wonderful new friends. We can't thank you enough.
