From: PB [mailto:peter@***]
Sent: Wednesday, January 30, 2002 12:48 PM
To: philipt@goldcrownresort.com
Subject: thanks
Hello Philip,
May I take this opportunity to thank you for your assistance.
Please accept my apologies if I seemed a bit disconcerted towards Gold Crown in the email I sent yesterday, you see over here in England you have as much chance of not receiving what you ordered, as you have of receiving anything.
When you contact most customer services, any complaint usually falls on deaf ears or the response is 'take it or leave it'. So it was extremely refreshing and unexpected to receive such a quick and personal response from yourself.
Thank you again Philip, and 'I take my hat off to Gold Crown for a job well done'.
All the best,
Peter.
Subject: RE: payment for holidays/2
thankyou Glenard,
your response to my e-mail was not only quick, your
proffessional way of dealing with my problem, and your
understanding of the problen were first rate, the problem is
all done and dusted now, the payments are done, i only have
to wait for my holiday to come around now, then go and enjoy
it.
thanks again
Mike
Dear Liz
I am sending this to commend Janine Adames for a "GCR Customer Service" gold star !!
She had to phone me to explain problems I was having booking a suitable holiday and she found exactly what we were looking for.
She was very friendly and helpful on the phone and turned a potentially disastrous first time booking with yourselves into a very promising future.
I am sure all your team are like her - but hey - people don't say "thank you" often enough do they?
Kind Regards
Anthony M.
From: ***@aol.com [mailto:***@aol.com]
Sent: Friday, April 26, 2002 4:08 PM
To: philipt@goldcrownresort.com
Subject: Thanks.
Dear Philip,
Many thanks for the time and trouble to help me thro' the Paypal hurdle. With
luck and a fair wind we should soon be able to enjoy the Gold Crown Resort
holiday opportunities.
I have certainly experienced Customer Service from a true professional.
